Techno Telco can supply, configure and manage a vast array of dialler options from custom built Asterisk solutions to off the shelf platforms like Q-Suite from Canadian company Indosoft. Our predictive dialler can be used for a variety of applications such as collections, fundraising, direct sales, and telemarketing.
Powerful Sales Generating Tool
Like most of our product solutions you have flexibility of it being offered both on premise and in the Cloud, there really is a solution to suit your exacting needs.
Whether you are setting up a new contact centre or seeking a solution to migrate your existing call centre to IP telephony, we have the call centre solutions that offer numerous benefits and can ultimately be a competitive differentiator.
- Multi-tenant
- ACD with Skills Based Routing and Queue Prioritization
- Automatic self-pacing FCC compliant Predictive Dialler with Preview and Agent Ready dialling capabilities
- Web based Agent Screens or native Windows client using API based on .NET or TCP/IP socket library
- GUI based Dial plan Builder to create sophisticated IVR
- Lead and List Management with a comprehensive CRM
- Advanced Script Builder tool for customizing scripts in Agent Screens
- Customizable Agent Screens to fit your look and feel requirements
- Integrate your web enabled CRM to the Inbound/Outbound pop-up
- Outbound Predictive dialling as well as Preview and Agent Ready dialling
- Extensive and customizable Queues
- Real-time and Historical Reporting
- Contact centre performance - Dashboard and Wallboard Reports
- Integrated CTI platform to provide IVR and Voice Recording
- Complete and feature rich call centre software for Asterisk
- Fail-safe call recovery with redundancy and High Availability
- Web based Agent Screens or native Windows client using API based on .NET or TCP/IP socket library
Combine our dialer options with our VOIP for a complete solution.
