General

These terms and conditions should be read in conjunction with all other T&C's published on the website www.techno.com.au/terms

Techno Filter

• This service  is designed to minimise the amount of SPAM and virus-infected emails you recieve, however it will not eliminate them completely.
• In the event that your primary email server is offline or unavailable, Techno Filter will store incoming email for up to 48hours before attempting to forward to your primary server.

Fair Use Policy

• The service is subject to Techno Group Fair Use Policy
•   We reserve the right to vary the terms of the Fair Use Policy from time to time. A copy of the Policy is available at www.techno.com.au/terms

Early Termination and Cancellation Policy

• The service is subject to Techno Group Early Termination and Cancellation Policy
• We reserve the right to vary the terms of the Early Termination and Cancellation Policy from time to time. A copy of the Policy is available at www.techno.com.au/terms

SPAM Policy

• The service is subject to Techno Group SPAM Policy
•   We reserve the right to vary the terms of the SPAM Policy from time to time. A copy of the Policy is available at www.techno.com.au/terms

Techno Mail

• The monthly fee for this service is payable in advance for the upcoming calendar month
• Domain Names are registered for two years only. The renewal fee is not included in this package.

SPAM Policy

• The service is subject to Techno Group SPAM Policy
•   We reserve the right to vary the terms of the SPAM Policy from time to time. A copy of the Policy is available at www.techno.com.au/terms

Website Hosting

Fair Use Policy

• The service is subject to Techno Group Fair Use Policy
•   We reserve the right to vary the terms of the Fair Use Policy from time to time. A copy of the Fair Use Policy is available at www.techno.com.au/terms

Early Termination and Cancellation Policy

• The service is subject to Techno Group Early Termination and Cancellation Policy
• We reserve the right to vary the terms of the Early Termination and Cancellation Policy from time to time. A copy of the Early Termination and Cancellation Policy is available at www.techno.com.au/terms

Secondary Mail Hosting

Fair Use Policy

• The service is subject to Techno Group Fair Use Policy
•   We reserve the right to vary the terms of the Fair Use Policy from time to time. A copy of the Fair Use Policy is available at www.techno.com.au/terms

Early Termination and Cancellation Policy

• The service is subject to Techno Group Early Termination and Cancellation Policy
• We reserve the right to vary the terms of the Early Termination and Cancellation Policy from time to time. A copy of the Early Termination and Cancellation Policy is available at www.techno.com.au/terms

Domain Names

This domain registration/delegation and hosting agreement is submitted by you (the ”Customer”) to Techno Hosting Australia Pty. Ltd. A.B.N. 29 091 106 633 (Techno Hosting) for the purpose of requesting

• Techno Hosting to register a domain name.
• The Customer remains the responsible contracting party under this agreement, even if the Customer licenses use of the domain name to a third party.
• The Customer agrees that if this agreement is completed by an agent for the customer, such as an Administrative Contact/ Agent, the Customer is nonetheless bound as a principal by all terms and conditions herein.
• To the extent permitted by the law, the Customer agrees that neither Techno Hosting nor its workers has any liability to the Customer or the Customer’s agent for any loss that may incur in the process of this registration/delegation or hosting activity.
• The Customer agrees to be indemnified and hold Techno Hosting, its directors, officers and employees and agents harmless from and against all and any and all claims, damages, liabilities, costs and expenses, including any legal fees and expenses arising out of or relating to the Customer’s domain name registration/delegation, hosting or to the Customer’s use of the domain name.
• The Customer agrees that none of the registration of a domain name grants any legal rights of ownership of the relevant domain name, nor does it confer immunity from objection to the registration or use of the domain name.
• The Customer agrees that Techno Hosting may delete a Customer’s domain name if any information required to be supplied by the Customer under this agreement, or subsequent modification(s) thereto, is false or misleading, or conceals or omits any information Techno Hosting would likely consider material to its decision to approve this agreement.
• Techno Hosting, in its sole discretion, reserves the right to refuse to approve the agreement for any Customer.
• Customer agrees that failure to pay any registration fee when due will entitle Techno Hosting to immediately transfer the relevant domain name from the Customer to Techno Hosting, as its sole discretion.
• The registration fee is payable with the application and that the registration/delegation is not effective until the registration fee has been paid and cleared.
• The registration is for the full period of years selected and paid for at the time of application or renewal.
• All fees are non-refundable.
• The Customer acknowledges that information obtained will be publicly available as required by ICANN.
• The Customer acknowledges and accepts additions charges for the hosting package exceeding the listed limits.
• A fee of $0.07 will be charge for each 1Mb of bandwith data traffic exceeds over the advertised limit.
• Techno Hosting will take reasonable precautions to protect personal information obtained from the Customer from loss, misuse, unauthorized access or disclosure, alteration or destruction.
• The Customer acknowledges that incorrect or incomplete information provided will cause delay to the process, and that additional charges will apply and be charged to Customer on top of the registration, delegation or hosting fee listed in this agreement.
• Customer acknowledges that charges for support via phone, in house, onsite or email will apply and the Customer will pay the total amount owes.
• Customer who purchases the service indirectly from Techno Hosting, hence, through a reseller of Techno Hosting will not be granted any free technical support, unless authorization or special arrangement is granted.

Fair Use Policy

• The service is subject to Techno Group Fair Use Policy
•   We reserve the right to vary the terms of the Fair Use Policy from time to time. A copy of the Fair Use Policy is available at www.techno.com.au/terms

Early Termination and Cancellation Policy

• The service is subject to Techno Group Early Termination and Cancellation Policy
• We reserve the right to vary the terms of the Early Termination and Cancellation Policy from time to time. A copy of the Early Termination and Cancellation Policy is available at www.techno.com.au/terms

Managed Firewall

Fair Use Policy

• The service is subject to Techno Group Fair Use Policy
•   We reserve the right to vary the terms of the Fair Use Policy from time to time. A copy of the Fair Use Policy is available at www.techno.com.au/terms

Early Termination and Cancellation Policy

• The service is subject to Techno Group Early Termination and Cancellation Policy
• We reserve the right to vary the terms of the Early Termination and Cancellation Policy from time to time. A copy of the Early Termination and Cancellation Policy is available at www.techno.com.au/terms

Techno Cloud

• The monthly fee for this service is payable in advance for the upcoming calendar month
• Customer Data is available for removal by the customer at any time up until the end of the month for which the final payment has been made and recieved in full by Techno Hosting.
• Techno Hosting stronly recommend you apply for a MPLS connection to the Data Centre in order to sustain a secure connection to the cloud service.
• Microsoft software quoted is governed by Microsoft SPLA program and subject to a price change every Janurary (ref: www.microsoft.com) 
• 24 Month contract applies, unless otherwise stated
• Included support is during Standard Business Hours via Phone and Remote only
• Support outside Standard Business Hours or Onsite are billable at the applicable rate 

Importing / Exporting of your Own VM's

If you would like to import or export your VM's the following is important to consider and is based upon your operating system license agreement.

Microsoft License Mobility
Customers with Microsoft License Agreement and active Software Assurance (Licence Mobility) may import and/or export in to the Techno Cloud. Please download, fill in and return the following form from Microsoft with "TechnoGlobal Team Inc" in the Partner section.

http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=5898

Microsoft SPLA
Unless you are using your own Microsoft Licence Mobility mentioned above, then you will be supplied with Microsoft Service Provider Licence Agreement (SPLA). This licence agreement does not allow us to transfer any licenses in or out of the Techno Cloud. Unfortunately we are unable to provide a copy of your VM's as a result, even once the software had been deactivated. For this reason we strongly recommend that your backup all of your data prior to cancelling any services.

Linux
Linux VM's can be both imported and exported from the Techno Cloud.

Fair Use Policy

• The service is subject to Techno Group Fair Use Policy
•   We reserve the right to vary the terms of the Fair Use Policy from time to time. A copy of the Fair Use Policy is available at www.techno.com.au/terms

Early Termination and Cancellation Policy

• The service is subject to Techno Group Early Termination and Cancellation Policy
• We reserve the right to vary the terms of the Early Termination and Cancellation Policy from time to time. A copy of the Early Termination and Cancellation Policy is available at www.techno.com.au/terms

Service Level Agreement

• The service is subject to Techno Group Service Level Agreement Policy
  We reserve the right to vary the terms of the Service Level Agreement Policy from time to time. A copy of the Service Level Agreement Policy is available at www.techno.com.au/terms

Service Level Target (SLT)

• 99.99%

Service Level Rebate (SLR)

• This service is eligible for the SLR where the service is unavailable as per the General Terms and Conditions found here at www.techno.com.au/terms . The following rebates apply to this product / service:
  
  Service Disrution                                                                                                             Service Rebate
  Less than 43 minutes unavailable per calendar month                                 No Rebate
  Between 43 minutes and 120 minutes during a calendar month             20% of the Monthly Service Charge
  Between 120 minutes and 240 minutes during a calendar month          30% of the Monthly Service Charge
  Between 240 minutes and 480 minutes during a calendar month          50% of the Monthly Service Charge
  Between 480 minutes and 960 minutes during a calendar month          75% of the Monthly Service Charge
  More than 960 minutes in a calendar month                                                     100% of the Monthly Service Charge
  
  
• The above SLR durations begins once the client has contacted and informed our Help Desk via phone 1300 130 412 of any disruption.