General

These terms and conditions should be read in conjunction with all other T&C's published on the website www.techno.com.au/terms

ADSL

• All services will commence billing within 30 days of the date of our acceptance of your Techno Net Order Form (even if you have not provided us with the required information to provision the service) unless:
  
                 (a) a wholesale provider or contractor of ours is unable to provision the service within this time
                 (b) a service requires infrastructure work to be undertaken
                 (c) a service is not available in a particular location
                 (d) we agree otherwise in writing
                 (e) due to a fault of ours, a service is not provisioned
  
  
• You must immediately upon request, provide us with any information or do anything that we require, to enable, us to provision the service
• Where you have ordered a new service to replace an existing service, you will be liable to pay for both the new and existing service until such a time as cancellation is effected
• 24 month contract unless otherwise stated
• The offer is made subject to infastructure availability at the time of order
• Quote is valid for 30 days
• Service is subject to capacity checking when ordering
• Pricing is valid for specific customer, service, speed and location
• Hardware is not included in the pricing unless explicity stated
• Please note that all prices quoted herein and delivery times are subject to various factors, including but not limted to the availability of capacity and unforseen circumstances; any one or more of these factors may require us to vary the prices and delivery times quoted herein. In such an event, we will contact you immediately

Techno Telco's Fair Use Policy 

• The service is subject to Techno Group Fair Use Policy
•   We reserve the right to vary the terms of the Fair Use Policy from time to time. A copy of the Policy is available at www.techno.com.au/terms 

Early Termination and Cancellation Policy 

• The service is subject to Techno Group Early Termination and Cancellation Policy
• We reserve the right to vary the terms of the Early Termination and Cancellation Policy from time to time. A copy of the Policy is available at www.techno.com.au/terms
  

Ethernet

Service included, but not limited to:

- Ethernet over Copper (eoC)                                                      - Fibre
- Midband Ethernet

All services will commence billing within 30 days of the date of our acceptance of your Techno Net Order Form (even if you have not provided us with the required information to provision the service) unless:

               (a) a wholesale provider or contractor of ours is unable to provision the service within this time
               (b) a service requires infrastructure work to be undertaken
               (c) a service is not available in a particular location
               (d) we agree otherwise in writing
               (e) due to a fault of ours, a service is not provisioned

• You must immediately upon request, provide us with any information or do anything that we require, to enable, us to provision the service
• Where you have ordered a new service to replace an existing service, you will be liable to pay for both the new and existing service until such a time as cancellation is effected
• 24 month contract unless otherwise stated
• The offer is made subject to infastructure availability at the time of order
• Quote is valid for 30 days
• Service is subject to capacity checking when ordering
• Pricing is valid for specific customer, service, speed and location
• Hardware is not included in the pricing unless explicity stated
• Please note that all prices quoted herein and delivery times are subject to various factors, including but not limted to the availability of capacity and unforseen circumstances; any one or more of these factors may require us to vary the prices and delivery times quoted herein. In such an event, we will contact you immediately

Techno Telco's Fair Use Policy

• The service is subject to Techno Group Fair Use Policy
•   We reserve the right to vary the terms of the Fair Use Policy from time to time. A copy of the Policy is available at www.techno.com.au/terms

Early Termination and Cancellation Policy

• The service is subject to Techno Group Early Termination and Cancellation Policy
• We reserve the right to vary the terms of the Early Termination and Cancellation Policy from time to time. A copy of the Policy is available at www.techno.com.au/terms

Fibre 400

1.1 Fibre400 Service Description

• Fibre400 is an access service that enables Ethernet connectivity between an End User’s premises and the AAPT Network.
• Fibre400 is supplied using fibre optic cabling delivered to a Network Terminating Unit which will be installed within the End User’s premises.
• The maximum bandwidth available at the End User’s premises will be 400Mbps.
• Fibre400 coverage is limited to AAPT service areas and AAPT does not guarantee availability.
• The Network Terminating Unit (which is part of Our Equipment) will have Ethernet ports. Each port can be configured separately to acquire different Services from Techno Net. Currently, the Services that can be supplied using Fibre400 as the access include:

-       IP-VPN, IP-Line,  e-Line,  e-LAN,  SIP Voice,  Virtual Data Centre (vDC) - (“Available Services”)

Techno Net may add new Services to, or remove Services from, the list of Available Services from time to time. You may request from Your Account Manager a current list of the Available Services.

1.2 NTU and Bandwidth

• As described above, multiple Techno Net services can be delivered over the Fibre400 via a single physical connection, with each service provided with a dedicated vLAN to a service hand off port on the NTU.
• As part of ordering the Fibre400 service, You must nominate a bandwidth for each port on the NTU.
• The maximum aggregate bandwidth across the NTU is 400Mbps. You may choose to use all 400Mbps on one port on the NTU.
• Bandwidth allocation can be adjusted subsequently.
• Within 14 days of the termination of the acquisition of a Fibre400 Service for any reason, You must return the NTU to Techno Net at 504 Racecourse Raod, Flemington VIC 3031. Techno Net reserves the right to charge you a fee of $600 if you fail to return the NTU in accordance with this clause.

2. Charges and Payment

2.1 Pricing Structure 
The pricing structure is broken down as follows:

• Service Charges are specified in the Service Order Form and will consist of:

(i) Non-recurring Service Installation Charges;

(ii) Monthly recurring Charges:

(a) Fibre400 monthly recurring Charges; and

(b) vLAN monthly recurring Charges which will be based on the type of Service supplied over the vLAN.

• Other charges may apply to the Services including:

(i) Charges for non-standard installation work; and

(ii) Call out charges which will apply:

(a) Where You have claimed incorrectly that a fault exists with the Service; or

(b) for faults caused or contributed to by You or your End Users;

(iii) Administration charges for service modifications.

2.2 Order Withdrawal Charges
If You withdraw an Order for the Service before the Service is activated, the following Charges apply depending on when the Order is withdrawn:

(i) If the Order is withdrawn after Order acceptance but before Techno Net commences building the access to support the Service, a once-off charge of $600 (ex GST);

(ii) After then, a once-off charge of $5000 (ex GST).

2.3 Other Discount Arrangements

• Notwithstanding any other provision in the Services Agreement, the Agreement, or any other agreement arrangement or understanding between You and Techno Net (or a Related Body Corporate of Techno Net), no discount, volume or spend based rebate, or other allowance, however expressed, will apply in respect of the Charges payable for the Fibre400 Service.
  
  
• If the Services Agreement or Agreement or any other agreement arrangement or understanding between You and Techno Net (or a Related Body Corporate of Techno Net) creates a discount, rebate or other allowance based on Your total spend across all or selected Services, it is expressly agreed that Charges for the Fibre400 Service will not count towards the calculation of that spend, discount, rebate or allowance.

• The service is subject to Techno Group Early Termination and Cancellation Policy
• We reserve the right to vary the terms of the Early Termination and Cancellation Policy from time to time. A copy of the Policy is available at www.techno.com.au/terms

2.4 Early Termination

• The service is subject to Techno Group Early Termination and Cancellation Policy
• We reserve the right to vary the terms of the Early Termination and Cancellation Policy from time to time. A copy of the Policy is available at www.techno.com.au/terms

3. Service Levels

The Service Level Targets for the Fibre400 service will depend on the Services that are supplied over the Fibre400 and will be in accordance with the Service Schedule for that Service or those Servicers.

4. Additional Terms and Conditions

4.1 Service Demarcation Point

For each Site:

1. the Service Demarcation Point for that Site is the Ethernet access interface provided on the Techno Net NTU;
2. You are responsible for all cabling from the Service Demarcation Point to Your or Your End User’s own equipment;
3. You are responsible for connecting Your or Your End User’s own equipment to the Service Demarcation Point to obtain connectivity to the Service; and
4. any configuration required on Your own equipment is Your responsibility. Techno Net or its agent will not configure nor conduct testing on the equipment provided by You.

4.2 Service Updates & Variations

Techno Net may vary the Service provided to You in the following circumstances:

1. if, in Techno Net’s reasonable opinion, the Service needs to be varied or added to in any way from time to time, in which case Techno Net may do so at its discretion without reference to You, provided the variation does not result in any material deterioration in the quality of the Service; and
2. in any other case, upon 30 days prior written notice to You (such notice may contain a new Service Schedule (the New Service Schedule), for the avoidance of doubt the terms of the New Service Schedule will supersede the terms of this Service Schedule).

4.3 Your Responsibilities

1. At each Site:

(i) You must provide space and power at the Site for the NTU;
(ii) You must ensure that the NTU is not damaged or interfered with in any way.

4.4 Provisioning

1. Fibre400 services are only available at Techno Net’s selected coverage areas. A site that is connected via fibre to AAPTs network does not mean that the site qualifies for a Fibre400 site.
2. Techno Net will be endeavouring to deliver the Fibre400 Service using carrier rights and immunities under Schedule 3 of the Telecommunications Act 1997. Any nominated provisioning timeframes are based on there being no objections from any building owner or occupier at the Service delivery address. If there are objections raised, the timeframe for delivery will extend until the expiry of the objection process. Where the objection is sustained, AAPT may cancel an order without penalty.

4.5 Service Limitations

1. Each Fibre400 access must be delivered to a separate End User location. Customers cannot offer or supply services to multiple End Users from a single Fibre400 Service.
2. The Service is intended solely for use as a connection between Your End User’s premises and the AAPT Network. You must not use the Fibre400 service for connecting your points of presence or network access points or for interconnecting with other carriers/carriage service providers.
3. Techno Net reserves the right to not accept orders for Fibre400 services and to withdraw the product from the market on 30 days’ notice.

4.6 Techno Telco's Fair Use Policy 

• The service is subject to Techno Group Fair Use Policy
•   We reserve the right to vary the terms of the Fair Use Policy from time to time. A copy of the Policy is available at www.techno.com.au/terms 

NBN

• Battery Back-Up

  You acknowledge and agree that:
  - for Services delivered to FTTP Sites, battery backup is currently optional for the Service, but it could become a compulsory requirement. We will let You know if and when battery back-up becomes compulsory for the Service; and for Services delivered to Non-FTTP Sites, AAPT does not offer a battery back-up option.