White-Managed-Services

Managed Services

Managed Services is more than asking “Have you tried turning it off and on again?” This is how we stand out

What We Offer

Assisting with your general enquiries, all the way to a complete outsourcing of your IT team, the Techno Group will look after your technology requirements with a level of efficiency and cost-effectiveness as if it was our own business.

While we have the scale to provide you access to enterprise-grade resources and know-how, we are agile, approachable and most importantly very responsive.

From simple desktop support to managing and supporting applications, cloud platforms, networks or servers, partnering with the Techno Group will allow you to free up your staff and move from “just keeping the lights on” to fully proactive digitization of your business.

Our Managed Services

Remote worker typing on pc and speaking at phone

IT Support

Business shaking hand with a client

Client Engagement

Engineer Managing Supercomputer Network

Managed Compute

Team of specialists managing network server

Server Assurance

Technology Governance

Review

>> UNA (User Needs Analysis)

Once a year in conjunction with key stakeholders we survey each employee to identify any change to or additional needs required from your ICT solution. The focus will be directed to what applications, tools and equipment they have used in their personal life or previous roles that could be advantageous to your business.

>> Strategic Workshop

During this annual workshop with your management team, we review both the current and future business requirements to identify any opportunity for Technology to assist in delivering the required outcome.

Respond

After consultation with key personnel and management we assist you to implement the solutions deemed to have the greatest strategic advantage to your business.

Report

Using the outcomes of both the UNA and Strategic Workshop, along with market trends; we produce a future road map to align possible technologies.  

Laptop

RIGHT TOOLS FOR THE JOB

>> Procurement Solution

Since 1994 we have been assisting our clients in the procurement of hardware, software and other service-related requirements. Whether purchased direct from us or through one of the many partners we have around Australia and the world, your sure to find not just what you want, but what you need.

IT SUPPORT

Phone & Remote Helpdesk

Helpdesk Support provides you with quick and convenient assistance for the majority of computer issues. Our technicians will access your computer system over the internet or talk you through steps to correct your issue. Helpdesk Support is provided in 15 minute increments which helps reduce cost, as well as down time.

Onsite & Project

Whether you just need a technician to come onsite and fix that IT issue or it’s Project time and you want new equipment commissioned, our Onsite Support and tailored Project Services are here to assist. No call-out or travel charges, only a simple 1.5 hour minimum charge.

24x7 Client Portal Access

Lodge, update, and review both current and past jobs online at any time. Create your own reports and track our performance.

Client Engagement

Strategic Workshop

During the annual workshop with your management, Techno Group senior technicians and management we will review both the current and future business requirements; identifying any opportunity for technology to assist in delivering the required outcome. 

Quarterly Reviews

We facilitate this meeting onsite with the appropriate personnel to cover short – medium term goals, to ensure the execution and benchmarking of any strategic plans. Techno Group senior technical staff will be made available to attend as required.

Incident Management

The first level of support would be our help Desk, with escalation then to our Service Delivery Co-ordinator who can then engage our senior technical and management teams.  

Monthly Health Check

A monthly voice or video conference with your key personnel to ensure operational activities and goals are being met.

Managed Compute

Given the ever-changing needs of your current workforce, look to move to a fully managed compute solution and say goodbye to Capital expenses once and for all. To help you navigate not only your financial budgets, but also your Technology requirements, we can supply all your equipment requirements on a simple monthly account.

Server Assurance

Provides monitoring, health check reporting and critical updating on key aspects of your company’s server infrastructure to ensure maximum possible up time and safety.

Participating in this program will ensure you are taking a proactive approach towards your IT environment, minimizing your business risk and potential disaster. Server Assurance provides the following key features.